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PRIVACY POLICY

Aajeel Time Travel & Tourism (ATT)
Effective Date: [Insert Date]

Contact Information:
Phone: +971 4 263 3143
Email: info@aajeeltimetravels.ae
Data Protection Officer (DPO): info@aajeeltimetravels.ae

1. Purpose

This Privacy Policy explains how Aajeel Time Travel & Tourism (“ATT”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information when you interact with our website, services, social media channels, or partner systems.

By using our services, you consent to the terms of this policy and to the collection and use of information in accordance with UAE laws and international privacy standards.

2. Data Collection

ATT collects personal information that you voluntarily provide when:

  • Submitting a booking, inquiry, or quotation request.

  • Applying for a visa or travel service.

  • Communicating with us through email, WhatsApp, or social media.

  • Participating in promotions, campaigns, or surveys.

We may also collect data indirectly from trusted partners and affiliates (such as booking platforms, GDS systems, and API suppliers) when users make reservations or inquiries through integrated systems connected to ATT.

3. Information We Collect

  • Full Name, Email, and Contact Number

  • Passport, Emirates ID, or Visa Details (where applicable)

  • Payment and Billing Information (processed securely through a PCI DSS-compliant gateway)

  • Travel Preferences, Dates, and Destination Details

  • Device, Browser, and Analytics Data (for performance tracking)

4. Data Usage

We use your personal data to:

  • Process bookings, payments, and travel documentation.

  • Communicate updates, confirmations, and service alerts.

  • Provide support through phone, email, or WhatsApp.

  • Improve our website, services, and marketing performance.

  • Send promotional updates (with opt-out option available anytime).

5. Data Retention

Your information is retained securely for a minimum of five (5) years, in compliance with UAE tourism, accounting, and legal record-keeping requirements.
After this period, data is either anonymized or permanently deleted, unless required for legal or regulatory obligations.

6. Third-Party Disclosures

ATT may share relevant personal data with:

  • Airlines, hotels, local suppliers, and visa authorities for booking fulfillment.

  • Technology and service providers (e.g., Global Distribution Systems, payment gateways, booking engines) solely for operational purposes.

  • Government and law enforcement authorities when required by law.

All third parties are required to comply with applicable data protection standards and confidentiality agreements.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze performance, and measure marketing effectiveness.
Tools such as Google Analytics and Meta Pixel may be used for aggregated reporting and ad performance tracking.

Users can disable or manage cookies through browser settings or opt-out links provided in our Cookie Policy.

8. Data Security

ATT uses SSL encryption, secure hosting, and PCI DSS-certified payment gateways to protect all sensitive data.
Access to your information is restricted to authorized personnel only.

However, no data transmission method over the internet is 100% secure, and ATT cannot guarantee absolute protection from cyber incidents beyond its reasonable control.

9. International Data Transfers

Your information may be transferred and processed outside the UAE when necessary for travel arrangements (e.g., airline systems, international hotel chains, or visa authorities).
All such transfers comply with applicable privacy standards and contractual safeguards.

10. User Rights

You have the right to:

  • Access, correct, or update your personal data.

  • Withdraw consent for marketing communications.

  • Request deletion of your data (subject to legal or regulatory obligations).

Requests can be sent to info@aajeeltimetravels.ae, and ATT will respond within a reasonable timeframe.

11. Children’s Privacy

ATT does not knowingly collect personal data from individuals under 18 years of age without parental consent.

12. Policy Updates

ATT reserves the right to modify or update this Privacy Policy at any time.
The updated version will be published on our website with a revised effective date.

13. Contact & Compliance

For any inquiries or concerns regarding privacy, data usage, or compliance, please contact:
Data Protection Officer (DPO): info@aajeeltimetravels.ae
Phone: +971 4 263 3143
Address: Dubai, United Arab Emirates

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and interpreted in accordance with UAE data protection and consumer regulations.

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