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REFUND & CANCELLATION POLICY

Aajeel Time Travel & Tourism (ATT)
Effective Date: [Insert Date]

Contact Information:
Phone: +971 4 263 3143
Email: info@aajeeltimetravels.ae

1. General Policy

All bookings are governed by this Refund and Cancellation Policy. ATT acts as the customer’s main point of contact for all refund requests and coordinates directly with airlines, hotels, local suppliers, and visa authorities on behalf of customers. Refund updates will be communicated transparently through email or WhatsApp within a reasonable timeframe.

2. Supplier & Government Dependency

Refund amounts and timelines depend on each supplier’s or government authority’s policy:

  • Airline tickets: Refunds follow airline fare rules and the class of booking.

  • Hotel bookings: Refunds are subject to hotel cancellation policies and applicable charges.

  • Visa applications: Refunds depend on the respective country’s immigration rules and cannot be processed once an application has been submitted.

  • Taxes: Any tax amount refunded will be governed by the policy of the country you visited. Some countries allow partial tax refunds, while others do not. ATT will process such refunds only after receiving confirmation from the relevant authority.

ATT will process refunds only after receiving confirmation from the supplier or respective government authority.

3. Refund Timeline

All eligible refunds will be completed within 30 days from the date of confirmation. Delays caused by suppliers, banks, or payment gateways are beyond ATT’s control, but customers will be updated throughout the process.

4. Administrative Fees

All cancellations are subject to a minimum administrative fee of AED 100 or 5% of the total booking amount, whichever is higher. This fee covers communication, coordination, and transaction handling.

5. Force Majeure & Exceptional Situations

ATT shall not be held liable for refund delays, cancellations, or losses resulting from circumstances beyond its reasonable control, including but not limited to pandemics, airline strikes, weather disruptions, technical failures, government restrictions, or natural disasters.

6. Partial Refunds & Combined Bookings

For combined or package bookings (flight + hotel + tour), refunds are calculated per individual service based on the respective supplier’s rules. Partial cancellations will only apply to unused services verified by the supplier.

7. No-Show, Late Arrival & Penalties

If a customer fails to appear for a booked service (tour, transfer, hotel check-in, etc.) or arrives late, the booking will be considered a no-show, and no refund or rescheduling will apply.
If payments or required documents (such as passport or visa details) are not provided on time, penalty charges may apply as per supplier or immigration rules.

8. Currency & Bank Charges

Refund amounts may vary slightly due to currency exchange differences, international bank deductions, or conversion fees, which are beyond ATT’s control.

9. Refund Method

All approved refunds will be processed to the original payment method only. ATT does not issue cash refunds for transactions made through online or card payments.

10. Communication & Support

For all refund or cancellation inquiries, please contact:

  • Email: info@aajeeltimetravels.ae

  • Business WhatsApp: +971 4 263 3143
    Operating Hours: Monday to Saturday, 09:00 AM – 06:00 PM (UAE Time)

11. Legal & Regulatory Compliance

ATT adheres to UAE Tourism and Consumer Protection regulations and international refund guidelines under IATA and relevant tourism authorities.
ATT reserves the right to amend or interpret this policy in line with updated government, supplier, or regulatory requirements.

12. Disclaimer

Refund eligibility and processing timeframes depend on confirmation from suppliers or government authorities. ATT is not responsible for losses or delays caused by supplier insolvency, international policy changes, or force majeure events.

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